3-4-7 SWITCHING OFFER TERMS AND CONDITIONS.

THE PROMOTER

This offer is provided by The Pool Alchemists Ltd, Southgate Chambers, 37 Southgate Street, Winchester, Hampshire SO23 9EH (“The Pool Alchemists”).

ELIGIBILITY

The offer is available to new customers switching an existing swimming pool from another routine pool maintenance provider to The Pool Alchemists.

A new customer is someone who is not currently receiving, and has not received within the previous 12 months, routine pool servicing from The Pool Alchemists.

The offer is available for qualifying residential and commercial pools located within The Pool Alchemists’ service area. It does not apply to one-off work, emergency call-outs or customers requiring only repairs, renovations, upgrades or seasonal pool opening or closing services.

THE OFFER

Eligible customers will receive:

• 30% off the equivalent routine service visit fee charged by their existing pool maintenance provider for their first four completed routine service visits with The Pool Alchemists; followed by

• a price match against that equivalent routine service visit fee for subsequent qualifying visits completed on or before 31 December 2027.

From 1 January 2028, any continuing services will be charged at The Pool Alchemists’ applicable rates unless otherwise agreed in writing.

CLAIMING THE OFFER

The offer must be claimed by [DATE].

Customers must mention the offer when first contacting The Pool Alchemists and provide the required evidence of their existing service fee before the first service appointment is confirmed.

The first qualifying service visit must take place by [DATE].

EVIDENCE OF THE EXISTING SERVICE FEE

Customers must provide a genuine invoice from their existing pool maintenance provider.

The invoice must:

• have been issued within the previous three months;

• relate to the same pool and property for which servicing is required;

• clearly identify the routine labour or service visit fee being charged;

• show the services included and, where applicable, the servicing frequency; and

• be provided before the first discounted visit is booked.

Quotations, estimates, altered documents and invoices relating to another pool or property will not be accepted.

Where an invoice combines labour, chemicals, consumables, parts or other services into a single charge, The Pool Alchemists will make a reasonable assessment of the equivalent routine service visit fee. If a reliable equivalent fee cannot be established, the invoice may not qualify for the offer.

EQUIVALENT SERVICE

The offer applies only to a reasonably equivalent routine pool servicing arrangement.

When establishing equivalence, The Pool Alchemists may consider:

• the size, type, condition and usage of the pool;

• the work included in each visit;

• the expected visit duration;

• the servicing frequency;

• the pool and plant room equipment;

• access, location and travel requirements; and

• any additional technical or operational requirements.

The Pool Alchemists is not required to provide services beyond the agreed scope of its routine service visit simply because those services were included by the customer’s previous provider.

INITIAL ASSESSMENT AND SERVICING FREQUENCY

The Pool Alchemists will assess the pool, plant room, equipment, current maintenance arrangements and servicing requirements before confirming acceptance of the offer.

The Pool Alchemists will determine the servicing frequency and scope reasonably required to maintain the pool safely and effectively.

If the customer’s existing servicing frequency or scope is considered inadequate or unsuitable, The Pool Alchemists may recommend a revised arrangement. The promotional discount and price match will then apply only to the reasonably equivalent element of the agreed routine service.

Any charge for an initial assessment will be confirmed before the appointment is booked. Unless expressly agreed otherwise, an initial assessment is not one of the four discounted routine service visits.

CALCULATION OF THE DISCOUNT

For the first four qualifying visits, the customer will be charged 70% of the verified equivalent routine service visit fee shown on the qualifying invoice.

If The Pool Alchemists’ normal fee for the equivalent routine service is lower than the verified existing fee, the 30% discount will be calculated using The Pool Alchemists’ lower normal fee.

The discount applies to four completed routine service visits, rather than four calendar months.

PRICE MATCH PERIOD

After the first four qualifying visits, The Pool Alchemists will match the verified equivalent routine service visit fee for subsequent qualifying routine visits completed on or before 31 December 2027.

The price match applies to the fee evidenced when the offer is accepted. It does not require the customer to obtain further invoices from their former provider during the promotional period.

If the agreed servicing scope or frequency subsequently changes, the price may be adjusted to reflect the revised service. Any change will be explained and agreed with the customer in advance.

EXCLUSIONS

The discount and subsequent price match apply only to the agreed routine labour or service visit fee.

The following are excluded and will be charged separately:

• chemicals and water-treatment products;

• testing products and other consumables;

• replacement parts and equipment;

• repairs and remedial work;

• fault-finding outside routine servicing;

• leak detection;

• emergency or out-of-hours call-outs;

• pool opening, closing and winterisation;

• specialist cleaning or recovery of neglected pools;

• renovations, upgrades and installations;

• travel, congestion, toll or parking charges, where applicable; and

• any work outside the agreed scope of a routine service visit.

Additional work will not normally be undertaken without the customer’s agreement, except where immediate action is reasonably necessary to make the pool or its equipment safe.

VAT

Prices and discounts will be compared and calculated on a like-for-like basis. Where applicable, VAT will be charged at the prevailing rate and shown on the customer’s invoice.

AVAILABILITY AND SERVICE AREA

The offer is subject to assessment, appointment availability and the property being within The Pool Alchemists’ service area.

Providing an invoice or requesting an appointment does not guarantee acceptance. The Pool Alchemists may decline work where it cannot reasonably or safely provide the required service.

CANCELLATIONS AND ACCESS

The Pool Alchemists’ standard cancellation terms apply.

A cancelled or missed appointment will not count as one of the four discounted completed visits. However, a cancellation or missed-visit charge may apply where insufficient notice is given or suitable access has not been provided.

Any applicable charge will be explained when the service is arranged.

PAYMENT

Payment is due in accordance with the terms shown on each invoice.

The Pool Alchemists may withdraw any unused part of the offer if an invoice remains unpaid after its due date. This will not affect a discount already validly applied to a completed and paid-for visit.

RESTRICTIONS

The offer:

• is limited to one offer per customer, property and pool;

• is non-transferable;

• has no cash alternative;

• cannot be exchanged for credit;

• cannot be applied retrospectively; and

• cannot be combined with another discount, promotion or specially negotiated rate.

CONTINUING SERVICE

There is no obligation to continue using The Pool Alchemists after the promotional period unless the customer has separately entered into a service agreement with a stated minimum term.

Any continuing service from 1 January 2028 will be charged at The Pool Alchemists’ applicable rates, which will be communicated to the customer in advance.

FALSE OR MISLEADING INFORMATION

The Pool Alchemists may refuse or withdraw the offer if it reasonably believes that an invoice or other information supplied is false, altered, misleading or does not relate to the relevant pool and property.

CHANGES TO THE OFFER

The Pool Alchemists may withdraw or amend the offer where circumstances outside its reasonable control make this necessary.

Any withdrawal or amendment will not affect a customer whose eligibility and first service appointment have already been confirmed, unless the change is required by law or agreed with the customer.

OTHER TERMS

These promotional terms apply alongside The Pool Alchemists’ standard service terms and conditions. If there is a conflict relating specifically to this offer, these promotional terms will take precedence.

Nothing in these terms affects the customer’s statutory rights.

GOVERNING LAW

These terms are governed by the laws of England and Wales. Customers living in Scotland or Northern Ireland retain any rights to bring proceedings in their local courts where applicable.